FAQs

ORDERS

Can I customize the wines in my membership box?

Unfortunately, no.  The producers we work with have a very limited production, which is what makes our club so special, and we cannot guarantee a wine will be available for your membership box. 

I loved the wine in my membership box, can I order more?

That’s great! If you would like to purchase individual wines, you may do so in our member store based upon availability. 

Can I pause my membership?

We understand that things come up and that you may need to temporarily pause your membership. We will put your membership on hold for up to three shipments and your account will be reactivated with the next monthly shipment. Keep in mind that your wine club benefits will be on hold as well. Once your membership suspension is over, your benefits will be reactivated and you will receive an email notification for the upcoming club shipment.

Can I cancel my membership?

We hate to see you go, but if you wish to cancel your membership you may cancel at any time after taking two shipments and at least 30 days prior to the next shipment. You must notify us by email at hello@vinhodagama.com. If we do not receive your cancellation request by the determined deadline, you are agreeing to accept the current shipment. You will be notified that a shipment is on the way approximately two weeks prior to your shipment being processed.

SHIPPING AND RETURNS

When will my first shipment arrive?

Our membership boxes will arrive the first week of very month. If you order after the 20th of the month, your box will arrive in the next month’s shipment.

Can I request an alternate shipping date?

We understand that somtimes you might be away when your monthly shipment is supposed to arrive.  Simply drop us a line by the 20th of the month prior to the next shipment to let us know to hold your wines until a date that is convenient for you. 

What if my wine arrives damaged or spoiled?

In the unfortunate event that a bottle is damaged, the shipping service we use will typically catch any broken contents before it is sent to the receiver.  If you do receive broken or leaking bottles in your shipment, please notify us as soon as possible so we can do our best to rectify the situation.

If weather conditions are unfavorable for shipping wine (extreme heat or cold anywhere along the way between us and you), we will hold your order until the weather improves. In any case, we'll let you know what's happening and when to expect your wine. We want to ensure that every wine we send is received in excellent condition. If you have any concerns about your shipment, please contact Vinho da Gama at hello@vinhodagama.com.

Can I receive wine shipments to my state?

Currently we cannot send wine shipments to the following states: Mississippi, Kentucky, Utah, and Michigan.

What if I don’t like the wine?

We personally taste all of the wines we include in our membership box to ensure quality wines are being delivered to you.  However, we do understand that some wines just aren’t for everyone so if you get a wine that you truly don’t like please email us at hello@vinhodagama.com and let us know the wine and what you didn’t like. We will make arrangements for a return or re-ship, if appropriate.

BILLING

How often and when will my credit card be charged?

All Vinho da Gama memberships are automatically billed monthly on the 20th of each month. Each wine membership costs $19 for the Discoverer box, $69 for the Navigator box, and $89 for the Captain’s box. Applicable tax will be added to your order.

ACCOUNT FEATURES

How to do I change my account information?

If you need to update your account with new information such as, billing address, phone number, email address or credit card information, you may log on to our website anytime using your username and password. You can always contact us directly by email at hello@vinhodagama.com.

If you need to change your delivery address contact the Vinho da Gama team at hello@vinhodagama.com 2 weeks prior to the next shipment.  Shipping services typically make three delivery attempts before returning your wines to us. Please note there is a $20 restocking fee for any packages returned to us.  

Can I share my membership benefits with a friend or family member?

Membership benefits are for use by the Members only and are not transferable. However, we encourage you to invite friends over for a glass of wine when your box arrives or to join a winemaker tasting with you to experience the amazing wines of Portugal and be a part of our community.

CONTACT

How do I contact Vinho da Gama for help?

Simply send us an email at hello@vinhodagama.com and someone from our team will get back to you within 24 hours. 

Our business hours are 9am – 6pm ET every day.  We are here for your wine emergencies which we hope are few and far between.